Shipping policy

Shipping & Delivery

At Liora, each skein is carefully prepared before it begins its journey to you.
We aim to keep the process simple, transparent, and reliable.

Processing Time

All orders are prepared and dispatched within 2–4 business days after payment confirmation.
Each piece is carefully checked and packed to ensure it arrives in perfect condition.

Shipping Time

Estimated delivery times (after dispatch):

  • United States: 9–12 business days

  • Europe: 9–15 business days

  • Australia & New Zealand: 6–10 business days

  • Other regions: 9–15 business days

Please note that in some cases, delivery may take up to 15 business days depending on location, customs processing, and local courier conditions.

Shipping Cost

Shipping costs are calculated at checkout based on your destination and order weight.

We occasionally offer free shipping promotions, which will be displayed at checkout when applicable.

All orders are shipped using tracked international shipping.

Tracking

Once your order is shipped, you will receive a tracking link via email.
You can track your parcel at any time using the link provided.

Duties & Taxes

All orders are shipped using a Delivered Duty Paid (DDP) service.

This means:

  • No additional customs charges upon delivery

  • No extra steps required from you

Your order will arrive just like a local delivery.

Shipping Availability

We ship worldwide.

However, shipping may not be available to certain remote or non-mainland regions, including:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam

  • APO/FPO military addresses

  • Certain offshore islands and remote territories

If your country or region is not available at checkout, please contact us at
liorastudio@liorayarnstudio.com.au and we will do our best to assist.

Delivery Notes

Delivery times are estimates and may vary slightly due to:

  • Customs clearance processes

  • Local courier conditions

  • Seasonal demand

We always do our best to ensure your order arrives as smoothly as possible.

Delays, Loss or Damage

While we take great care in packaging every order, delays may occasionally occur due to factors outside our control.

If your parcel is significantly delayed, lost, or arrives damaged, please contact us at
liorastudio@liorayarnstudio.com.au — we will work with our shipping partner to resolve the issue and provide a suitable solution.

Thank you for supporting hand-blended yarns from our studio.